Effective Date: April 2025

1. Introduction

Welcome to C Henry Solutions! These Terms & Conditions govern your use of our courier services. By booking a delivery, you agree to these terms.

2. Service Agreement

• Our courier services are available within South & Central Florida as outlined in our service area.
• All deliveries are subject to availability and scheduling confirmation.
• We reserve the right to refuse delivery requests that involve prohibited, hazardous, or illegal items.

3. Booking & Payments

• Orders must be placed online or via phone, providing accurate pickup and delivery details.
• Payment must be completed before delivery unless a business contract states otherwise.
• Any cancellation or modification of orders must be made before dispatch, or cancellation fees may apply.

4. Delivery Commitments

• We aim to complete deliveries on time, but factors like traffic, weather, or unforeseen delays may affect schedules.
• Urgent deliveries such as Rush & STAT services will be prioritized accordingly.
• Our team follows HIPAA-compliant handling procedures for medical shipments.

5. Liability & Insurance

• C Henry Services is not liable for delays due to external circumstances beyond our control (e.g., road closures, recipient unavailability).
• Package loss or damage claims must be reported within 24 hours of delivery.
• Limited insurance coverage may apply to shipments depending on service type.

6. Customer Responsibilities

• Customers must provide accurate address details for pickup and drop-off locations.
• Prohibited items (hazardous materials, illegal substances, etc.) cannot be transported.
• Customers must ensure someone is available to receive the package upon delivery.

7. Privacy & Data Protection

Your personal information is protected under our Privacy Policy. We do not share customer details with third parties except when required for delivery fulfillment.

8. Modifications & Updates

We may update these terms periodically, and continued use of our services implies acceptance of any changes.

9. SMS Communications

By providing your phone number and opting in, you consent to receive SMS (text message) communications from C Henry Solutions. These messages may include service updates, delivery notifications, appointment reminders, and other important information related to your orders.

• Message frequency varies based on your interactions.
• Message and data rates may apply, depending on your mobile plan.
• You can opt out at any time by replying STOP to any message.
• For help, reply HELP or contact us at info@CHenrysolutions.com.

We will never share or sell your phone number to third parties. All personal information is handled in accordance with our Privacy Policy.

10. Contact Information

For any questions or concerns about our Terms & Conditions, please contact:

📧 Email: info@CHenrysolutions.com
📞 Phone: (778) 804-3466